Question 1

Where are you located?

Accepted Answer

We have two locations in Yorkshire, one in Whitby and the second in Leeds. Please see our contact pages for more info.

Question 2

Do you need an appointment?

Accepted Answer

No you don’t, we accept walk-ins! But if you'd like to secure an appointment, please book directly on our site under our bookings tab.

Question 3

Do I need to book an appointment for each individual in my group?

Accepted Answer

Not at all! Your booking appointment time slot is for 15 minutes, and that gives us ample time to take your photos and discuss your design you'd like.

Question 4

How long does it take?

Accepted Answer

The process is quick and simple. We take a few minutes to discuss with our team what design you'd like for your art, and then our team takes another couple of minutes taking your photos.

Question 5

Do we get our pictures back the same day?

Accepted Answer

Getting your photos back depends on a few things/ which location you go to. Our Leeds location only provides A4 and A3 prints. Our Whitby location can print all sizes.  But if you go much later in the day (at either location), we cannot guarantee that you will get your photos back that same day as they take a bit to edit, print, and cut to size. Canvases and jewellery take a few days to make, so those get posted out to you.

Question 6

Do you do pet iris photography?

Accepted Answer

Unfortunately we do not provide this service.

Question 7

Can I wear my contacts?

Accepted Answer

We suggest removing your contacts before getting your images taken, as contacts can add a blue tint and alter the color of your eye.

Question 8

What is the youngest age that can get this service done?

Accepted Answer

We generally recommend ages 5 and up.

Question 9

How can I customize my art?

Accepted Answer

We have a few options for customizing your art. You can add text, such as names/dates, or you can add special effects such as halo, lightning, fusion, yin yang, and infinity.

Question 10

What products do you offer?

Accepted Answer

We offer high quality premium prints, canvases, digital files, and custom jewelry.

Question 11

What is the maximum number of irises you can add to one image?

Accepted Answer

We do not have a limit of how many irises you can add to your custom art. But keep in mind that the more irises on a single piece of art, the smaller the irises will be to accommodate for all of them.

Question 12

Do you offer gift cards?

Accepted Answer

Of course! You can purchase a gift card with any monetary value for your loved ones. You can have the email be sent directly to the person at a specified date, or emailed to yourself to print out and gift to them directly.

Question 13

What are your hours of operation?

Accepted Answer

Our store hours vary between our two locations. Please see the contact details of each location for more information.

Question 14

What if I want to order more prints of my images, can that be done?

Accepted Answer

We only store images for up to 30 days, so you are welcome to order more prints of your art within that time frame before the files are permanently deleted.

Frequently Asked Questions